Shipping Policy

Order Processing Time:

  • All orders are processed within 3-7 business days. Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Rates and Delivery Estimates:

  • Standard Shipping: Free worldwide shipping is offered on all orders. Delivery times vary depending on the destination:
    • United States & Canada: 7-14 business days
    • Europe: 5-10 business days
    • Australia & New Zealand: 10-15 business days
    • Rest of the World: 10-20 business days

Please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control.

Customs, Duties, and Taxes:

  • Artistic Mementos is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipment Confirmation & Order Tracking:

  • You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages:

  • Artistic Mementos is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy:

  • We ship to over 200 countries worldwide. Please be aware that international shipments may be subject to additional fees and delays due to customs processing in your country.

Returns Policy:

  • Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. For more details, please refer to our Return Policy.